How to Deal with Poor Performance from Kitchen Staff
Written by Chef Carlo Baroa, WAMCMC Having an engaged, motivated, and high-performing team is crucial to the success of any business. Unfortunately, however, frustrating situations can arise when team members are not living up to expectations. As a manager, it is important to understand how to deal with poor performance from staff in a professional, effective manner. The best way to manage poor performance is to proactively lead with positive reinforcement and constructive criticism. It is important to note that the performance of an individual is not necessarily based on their character, so you should approach the situation accordingly. Firstly, it is beneficial to assess the areas where an individual is lacking. You can then determine the specific actions that need to be taken. This could range from basic improvements in skills, to more complex strategies such as a performance improvement plan. This should include steps that both the individual and the company will take to ensure qua...