How to Deal with Poor Performance from Kitchen Staff

Written by Chef Carlo Baroa, WAMCMC

Having an engaged, motivated, and high-performing team is crucial to the success of any business. Unfortunately, however, frustrating situations can arise when team members are not living up to expectations. As a manager, it is important to understand how to deal with poor performance from staff in a professional, effective manner.

The best way to manage poor performance is to proactively lead with positive reinforcement and constructive criticism. It is important to note that the performance of an individual is not necessarily based on their character, so you should approach the situation accordingly.

Firstly, it is beneficial to assess the areas where an individual is lacking. You can then determine the specific actions that need to be taken. This could range from basic improvements in skills, to more complex strategies such as a performance improvement plan. This should include steps that both the individual and the company will take to ensure quality performance.

The next step is to have a meeting with the employee to discuss the areas of improvement. This should provide the individual with an opportunity to express their concerns, and for the manager to offer their advice and guidance. This can be beneficial for the employee, as it shows that their employer will provide them with all the resources and guidance needed to become more competent in their role. 

Finally, it is important to track the individual’s progress and adjust the strategies and expectations accordingly. In some circumstances, it may be necessary to take further steps, such as termination.

In conclusion, it is critical that managers understand how to deal with poor performance in a way that is beneficial to both the business and the individual. This requires proactively leading with positive reinforcement and constructive criticism, assessing where an individual is lacking, and having regular meetings to discuss the areas of improvement. Tracking progress and making necessary adjustments is another important process. Ultimately, when managed correctly, the whole team can emerge stronger and more successful.